In case you discover a SIM registered beneath your Iqama which isn’t in your use, you may cancel it in any of the next methods;
- Name the helpline and register a criticism.
- Go to STC, Mobily, or Zain workplace.
- Register a web based criticism with CITC (defined beneath)
Cancel the SIM card on Iqama by calling the helpline
The best option to cancel a SIM card registered in your Iqama is by calling the helpline of the mobile firm. Listed here are the helpline numbers;
- STC: 900 or 011-455-5555
- Mobily: 1100 or 0560101100
- Zain: 959 or 059-0000959
- Friendi: 166000 or 057-1166000
- Virgin Cellular:1789.
- Lebara: 1755 or 057-6001755
Mobily Helpline
In case you are a Mobily Buyer, you may name the Mobily Helpline at 1100 and press the next to speak to their buyer companies consultant.
- Press 9 for complaints.
- Press 1 for brand new complaints.
- Press 1 for complaints about voice companies.
- Press 4 to submit an possession criticism.
Cancel the SIM card on Iqama by Visiting an workplace
You’ll be able to at all times go to the workplace of STC, Mobily, Zain, or every other mobile firm and cancel the SIM playing cards registered in your Iqama. Listed here are the areas of their shops;
Register a web based criticism with CITC
The third option to cancel a SIM card registered beneath your Iqama is to make a criticism to CITC for its unauthorized use. In an effort to try this;
Open the next hyperlink and register your account there. In case you might be already registered, you may merely log in to your account.
A brand new web page will open the place that you must choose the suitable ID kind;
- Nationwide ID for Saudis.
- Resident ID for Iqama holders.
- Passport ID for guests.
- GCC ID for GCC cardholders.
- Border ID for Umrah/Household Go to/Vacationer Visa holders.
Enter your Iqama quantity and the Iqama expiry date because it seems in your Absher account.
On the following display screen, that you must enter the cell quantity which is already registered beneath your Iqama.
On the following display screen, you may see all of the SIM card numbers registered beneath your Iqama.
In case you discover out that any of those numbers should not in your use, you may register a criticism to CITC to cancel the SIM card registered beneath your Iqama. In an effort to try this;
Click on on the “Submit Criticism” button.
In an effort to request the deactivation of a SIM card, that you must enter the next info.
- Sub Service Kind: Voice/Web.
- Criticism Kind: Canceling (Quantity – Service)
- Criticism Sub Kind: Cancel or Droop (Quantity – Service) with out person request.
- Service Quantity: Cellular Quantity.
- Different Particulars: Enter the small print of how is it not in your use.
Each mobile firm together with Mobily, STC, and Zain is required to resolve the criticism inside 15 days. In case it isn’t resolved inside the timeframe, you may escalate the problem with CITC.
